1. Agency Fee
From the moment a family has chosen a candidate, we allow 3 working days to receive the appropriate invitation letter and placement fee. The placement fee must be paid before the candidate arrives to the host family. The fee depends on the type of candidate chose, as follows:
Short Term Placements (up to 3 Months) – Only available in summer time, from June to September
• Summer au pair(basic or plus) £150
Long term placements - 4 to 12 months
• Long term au pair (basic/plus) Non-Driver £420
• Long term au pair (basic/plus) Driver £450
• Mother's help Standard Non-Driver- £550
• Mother's help Standard Driver - £600
• Mother's help housekeeper - £700
• Couple au pairs - £600
At present time, our Loyalty discount for returning families is £50 for long term candidates and £15 for Short term and male au pair candidates. This only applies if the previous payment has been made in due time and our Terms and Conditions have been respected at all times.
The full fee becomes payable when the host family selects a candidate introduced by Phoenix Au-Pairs and the prospective candidate confirms the placement. Remittance should be paid by direct bank transfer.
2. Travel costs
Candidates are responsible for their own travel costs from their home country to the UK and the host family is responsible for meeting the candidate at the point of entry to the UK (which may be an airport/coach station in London).
If the host family cannot meet the candidate on arrival (i.e. because they live elsewhere in the country), Phoenix Au-Pairs will provide every assistance with making reservations for the onward travel to the family’s home. The host family will be responsible for paying for the candidate’s onward journey from the entry-point in UK to host family’s home, whether that is a flight, train, bus ticket or a taxi fare.
3. Accommodation and board
The host family is responsible for providing the candidate accommodation free of charge, 7 days a week. The candidate must be offered her own private bedroom, as well as access to amenities, kitchen, bathroom, washing machine, Wi-Fi, etc.
The host family must also provide full board for their candidate, meaning breakfast, lunch and dinner. We will leave it to the family and candidates discretion as to whether they eat together or whether the candidate will cook their own meals. If this is the case then the candidate should be provided with a sensible weekly amount of groceries (which must cover breakfast, lunch and dinner 7 days per week )
4. Paying the candidateThe candidate should receive the weekly allowance in arrears, at the end of each working week. If the host family prefers to pay the candidate four-weekly or monthly, this must be agreed in advance and included in the letter of invitation/contract.
The weekly pocket money/allowance depends on the type of candidate and the hours to be worked, as follows:
• An au pair working up to 25 hours per week must be paid a minimum of £85* per week
• An au pair working up to 30 hours per week must be paid a minimum of £100* per week
• An au pair mother’s help working 40 hours per week must be paid a minimum of £180* net per week. For 45 hours per week the minimum weekly allowance is £200* net and for 50 hours per week the minimum weekly allowance is £225* net. For families with children under the age of 2, we recommend a minimum weekly allowance of £200* net per week for 40 hours worked minimum £225* net for 45 hours per week and minimum £250* net for 50 hours per week.
• A mother’s help housekeeper working 40 hours per week should be paid a minimum of £240*
Additional money must be paid for additional hours worked. The maximum working hours per week for au pairs is 30 and the maximum weekly working hours for mother’s helps is 50.
Phoenix Au-Pairs suggests a minimum rate of £4 for each extra hour worked for au pairs basic/plus and minimum £7(seven)/hour for mother’s help candidates.
* This relates to the minimum weekly pocket money/allowance that a family should pay the candidate. However, each family's requirements are assessed individually and if the circumstances are deemed exceptional/non-standard (i.e. very rural environment, more than 3 children, two or more children under the age of 4 etc.) then the family should consider offering a higher pocket money than the minimum stated above. We will advise accordingly.
The incentives are optional, but highly recommended.
• We recommend that the host family contributes at least £20 per month towards language school costs or equivalent benefits.
• We recommend that the au pair is paid a completion bonus equivalent to at least 1 week’s pocket money on completion of their agreed length of stay with the family (for placements of 6 months or more). This completion bonus should be agreed in advance.
Minimum paid holiday is 4 weeks per year including public and bank holidays, or pro-rata for shorter periods. The holiday allowance is expected to be calculated based on the usual weekly pocket money/allowance.
5. Other possible costs
A. Tax and NI contributionsIt is up to each individual family to satisfy themselves that they are aware of their tax & NI contributions responsibilities for their au pairs & au pair mothers’ helps. The family is responsible for paying any tax and NI contributions for the candidate, where applicable.
Please note that, for 2017-18, UK income tax is payable on income over £11,500 per annum.
Families are responsible for ensuring income tax and National Insurance contributions are paid, if applicable.
Please check with the HMRC for further information on income tax and National Insurance thresholds (website https://www.gov.uk/government/organisations/hm-revenue-customs).
Source: Further information is available here: http://www.hmrc.gov.uk/
B. Employer’s Liability Insurance
You must get Employers’ Liability insurance as soon as you become an employer - your policy must cover you for at least £5 million and come from an authorised insurer.
Further information is available here: https://www.gov.uk/employers-liability-insurance
C. Driving and associated costs
If the host family requires the candidate to drive as part of her duties, then it is in the family’s responsibility to provide:
- refresher driving lessons with a local driving school or a qualified and experienced driver, in order to ensure that candidate is competent to drive in the UK.
- a car that the candidate can use
- cover the car insurance
- cover any car maintenance costs
- cover the fuel costs associated with the errands the candidate must do
It is the host family’s decision if the candidate can have personal use of the car. If so, the candidate would be responsible to cover the fuel costs for the personal use.
D. Other costs
If the host family decides to terminate the contract sooner than initially agreed and they cannot accommodate the candidate during the notice period, then the host family will be responsible to cover any accommodation costs for the candidate and/or any travel costs back to the candidate’s country or to another host family in the UK. Please see Replacement policy, Disclaimer and Termination of employment
The host family is responsible to cover any costs related to the childcare duties the candidate must undertake, for example, but not exhaustive of:
- any admission fees – swimming pool, play barns, amusement parks etc.
- any travel costs related to the candidate’s fulfilling the duties, be it fuel or bus/train/taxi fares